All Sales Final. No returns or exchanges allow. If it is manufacturing defect, please contact manufacturer directly at ju-ju-be.com
Layaway Customers: 25% of total invoice due with 24 hours of invoice receipt. Customer has 60 days to pay remaining balance. After 60 days all monies paid is forfeited.
For International Purchases:
Ellen's Birth Bungalow, Inc. or any of its affiliates or employees are not responsible for product after it is safely delivered to your international mail forwarder. Once item is received by forwarder on U.S. soil, liability lies solely on your chosen third party carrier. Any issues must be resolved through them. Ju-Ju-Be manufacturer warranty IS NOT APPLICABLE to items shipped overseas. Once item leaves US soil, the warranty is null and void. To receive the full warranty, Ju-Ju-Be product MUST be purchased in your own country. Product will not be replaced under any circumstances, including but not limited to, lost in the mail, damaged by shipping, damage by mail forwarder, stolen by your neighbor, damage from customs check, etc. These items are limited and cannot be replaced, even if we wanted to. Thank you for shopping with us!